Store Policy
Our store policy for wooden crafts is simple: we only use the highest quality materials and craftsmanship to ensure that all of our products are of the utmost quality. We guarantee that all of our wooden crafts will long lasting and we will always replace any item that does not meet our quality standards.
Customer Care
At Woody, we are committed to providing our customers with the best possible customer care experience. Our friendly and knowledgeable team is dedicated to helping you find the right product for your needs and providing support both before and after your purchase. We offer helpful advice on how to use our products and services, as well as assistance with any technical issues you may encounter. Our team is also available to answer any questions you might have about our products or services. We want to make sure that our customers have an easy and enjoyable experience with our products and services, and we are here to help in any way we can.
Privacy & Safety
At Woody, we understand the importance of protecting our customers’ privacy and safety. We take every precaution to ensure that all personal information is kept secure and confidential. We use the latest security technology to safeguard our customers’ data. We also take extra measures to ensure that all transactions are safe and secure. Our team is dedicated to providing our customers with a safe and secure shopping experience.
Pre-order Policy
As our items are sold, and due to high demand for some items, it is normal for us to sell out of some products. You have the ability to pre-order your items knowing they will get to you once they are made. Because each item is hand-made by Woody in Sri Lanka. we are dependent on designers' and manufacturers' timelines and schedules for when our pre-orders are completed. It is our goal to ship your pre-ordered items to you as soon as possible, although they may arrive within 2-3 weeks from the day you place your order.
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We will stay in touch with you throughout the whole process to ensure that you are informed of the progress of your order. In the event that we cannot fulfill your pre-orders, you will be fully refunded for your order.
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Pre-order charges:
You will be charged the full amount once your pre-order is placed. If we cannot fulfill your order for any reason, you will be fully refunded for those pre-ordered charges.
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Cancellations of pre-orders will result in store credit only and REFUNDS WILL NOT BE ACCEPTED
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments:
Bank Transfers / Deposits
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